Return Policy
Return Policy
Go ahead and shop with complete peace of mind
We offer a convenient return facility to our members. The
return policy offered is limited to certain categories of products, details of
which are mentioned in the table below explaining the process at the time of
return of a product in each category.
- Once
your returned item is received our Quality Assurance department will
review the returned item.
- Any
item that shows the sign of wear or has been altered, resized (by a
Jeweller other than the company), or damaged cannot be accepted for
return.
- All
items must accompany the original invoice and product certificate. No
return would be accepted in the absence of the original invoice and
original certificate.
- Customized
(including personalized/engraved products) jewelry is not eligible for a
return-back, Only Lifetime Exchange Policy applies.
- In
case any discount coupon or discount codes were used during the original
purchase, the amount payable/adjusted by the website would be reduced by
the amount equivalent to the discount coupon or code used.
- The
weight of the product on physical weighing must tally that which is
mentioned on the original invoice.
- The
member must intimate customer care in case he/she would like to avail of
the return facility before shipping the product he/she wishes to return.
- Returns
are only applicable on orders shipped within India.
- Diwaa
Jewellery reserves the right to change the terms and conditions for
specific customers. In such a situation, the customer will always be
informed of the decision prior to the purchase.
DETAILED TERMS AND CONDITIONS
Refunds
Any refunds due by Diwaa.co to the Member for non-availability of diamonds or
for selection of alternate diamonds shall be made in the following manner:
Credit card: The credit card account of the
Member will be re-credited with the refund amount by Diwaa.co The refund
amount will be credited to the Member's account within the time span stipulated
by the bank which has issued the credit card; or
Cheque or wire transfer: The refund amount
shall be deposited into the bank account of the Member
by Diwaa.co within seven (7) business days after the receipt of the
request for refund by the Member; or
Cash or demand draft: If the Member has made
an over-the-counter purchase by paying cash or demand
draft, Diwaa.co shall pay the refund amount to the Member through
cash or demand draft within seven (7) business days after the receipt of the
payment by Diwaa.co